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Inside Sales Team Leader buy in US, Free Classifieds Ads

This position will be responsible for leading the Life Science Technologies Inside Sales Team to provide exemplary service to our customer base. It will be responsible for implementing our performance improvements to maximize profitability and success, whilst maintaining integrity and global reputation.
Key responsibilities
To supervise all activities of the Inside Sales Team, ensuring a proactive & effective delivery service to all levels of internal and external customers.
To supervise internal resource to provide coverage at all times, ensuring the delivery of outstanding customer service.
To lead and optimize the efficiency of the team to meet business objectives.
To ensure that current procedures for sales orders are met/exceeded; these includeforecasting, budgeting, inbound or outbound order processing and progression, metal management (due date, pricing, funding), financial (credit control, contracted payment terms etc.), risk management, compliance with all legal and regulatory standards & policies, in order to maximise customer satisfaction and safeguard the Company from risk.
To support in recruitment & induction.
To develop existing staff (at team & individual level) to improve their performance to deliver front line customer service.
To carry out annual appraisals and set objectives for the team, working in alignment with the Commercial Director against business needs and requirements.
To analyze trends of customer complaints working alongside the Quality department to review and investigate, and to formally present recommendations & implement corrective actions.
To monitor customer & business changing needs and implement recommendations for improvement to the satisfaction of internal and external customers.
To work closely with the Outside Sales Team to ensure communication, responsiveness & understanding against commercial terms and responsibilities.
To support budget/planning process as required.
To encourage decision making within agreed areas.
To attend interdepartmental meetings (customer service, supply chain, production, quality etc.) to represent and act on behalf of the team and customers alike.
To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
Are you the ideal candidate?
Experience working in a Sales or customer service environment
Experience in a leadership role
High attention to detail
Ability to problem solve
Proficient IT skills
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